Project Overview
In my role as a part-time UX Researcher and Product Designer at ShelterTech, I conducted interviews with case workers and social workers to gather insights for the development of an efficient service-finding tool. Additionally, I worked closely with the executive team and design professionals to explore and refine iterative design solutions.
MY ROLE
SKILLS
TOOLS
TIMELINE
Ongoing Project
UI/UX Design
Prototyping
Content Design
UX Researcher
Product Designer
Prototype Developer
Figma
Miro
Product Features
Advanced Search
Utilizing the advanced search feature, case workers could offer their clients more tailored services that align with their specific circumstances.
Qualitative Research
The team conducted interviews with over 10 case workers and case managers to address the question: "How can case workers enhance the precision and efficiency of matching services with their clients?" In the meantime, we also wanted to investigate what are the common pain points case worker need to face during the service matching process.
Case Worker Qualitative Interview Coding
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Research Synthesis
Journey Mapping
By synthesizing and mapping out a case worker/ case manager's workflow, we discovered key pain points such as clients being service-resistant, having trouble finding up-to-date services that align with the client's specific circumstances, and bureaucratic limitations.
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Case Worker Qualitative Interview Clustering
Case Worker Qualitative Interview Clustering
UX Research
Detailed Content
Each search result includes the location, eligibility, contact method, and other information a case worker needs for a better service-matching workflow.
Saving Services
Case workers could save services in client-specific folders they created, streamlining the service retrieval process.